Refund & Cancellation Policy
Last updated: 28 September 2026
We want you to be completely satisfied with your purchase. Please read our refund and cancellation policy carefully before placing an order. PlushMyDrive is operated by Motopsy Technologies Private Limited (GSTIN: 09AAQCM2318G1ZB).
1. Cancellation by Customer
›Before dispatch: Orders can be cancelled within 24 hours of placement for a full refund. Contact us immediately via WhatsApp (+91 98109 44391) or email (info@plushmydrive.com). For Cash on Delivery orders, the amount refunded is the COD service charge — see Section 8.
›After dispatch: Once the order has been dispatched, cancellation is not possible. You may initiate a return after delivery (see Section 3).
›How to cancel: WhatsApp us at +91 98109 44391 with your Order ID and reason for cancellation.
2. Cancellation by PlushMyDrive
We reserve the right to cancel an order in the following circumstances:
›Product is out of stock or discontinued.
›Incorrect pricing due to a technical error.
›Suspected fraudulent transaction.
›Inability to deliver to the provided address.
In all such cases, a full refund will be issued within 5–7 business days.
3. Returns
›Eligibility window: Returns must be initiated within 7 days of delivery.
›Eligible reasons: Wrong product delivered, damaged product received, product not as described.
›Condition: Product must be unused, in original packaging, with all accessories and documentation intact.
›Not eligible: Products that have been installed, used, or tampered with are not eligible for return.
›How to return: WhatsApp us at +91 98109 44391 with your Order ID, photos of the product, and reason for return. Our team will arrange a reverse pickup within 2–3 business days.
4. Refund Process
›Timeline: Refunds are processed within 7–10 business days after we receive and inspect the returned product.
›Method: Refunds are credited to the original payment source (credit/debit card, UPI, net banking, or wallet).
›Partial refunds: If the product is returned in a used or damaged condition (not due to transit), a partial refund may be issued at our discretion.
›Shipping charges: Original shipping charges (if any) are non-refundable unless the return is due to our error.
5. Damaged, Defective, or Missing-Item Products
›Mandatory unboxing video: Every parcel must be opened on a single, unbroken video recording, started before the seal or tape is cut, clearly showing the shipping label/AWB number, all sides of the unopened box, and the complete unboxing through to the product(s) inside. This applies to every order, whether or not an issue is suspected.
›If your product arrives damaged, defective, or with items missing/short, report it within 48 hours of delivery via WhatsApp (+91 98109 44391) with the unboxing video and photos as evidence.
›If a parcel shows visible external damage on arrival, point it out to the delivery agent before accepting it wherever possible, and capture it on the same unboxing video and in photographs immediately.
›Video is the deciding evidence for missing-item claims. Photos or videos of an already-opened box, or a recording that begins after the box has been opened, do not establish what was inside the parcel at delivery and will not be accepted as sufficient evidence on their own.
›We will arrange a replacement or full refund at no additional cost once a claim is verified.
›Products are shipped insured for transit, but our ability to recover from the courier depends entirely on this evidence. Claims for missing units or packaging-related damage made without a valid unboxing video, or made after 48 hours, cannot be entertained, except at PlushMyDrive's discretion on a case-by-case basis.
6. Installation-Related Issues
›Issues arising from improper installation by a third-party installer not arranged by PlushMyDrive are not covered under this policy.
›If installation is arranged by PlushMyDrive and results in product damage, we will assess and resolve on a case-by-case basis.
7. Non-Returnable Items
›Products that have been cut, trimmed, or customised to size.
›Products explicitly marked as "non-returnable" on the product page.
›Products purchased during clearance or final-sale events.
8. Cash on Delivery (COD) Orders
›For a Cash on Delivery order, the only amount you pay online is the COD service charge (₹350, inclusive of GST). The price of your products is paid in cash to the courier on delivery. This section explains what happens to the service charge. It is not deducted from the cash you pay on delivery, and it is shown on your tax invoice as part of your order.
›Refunded in full when:
• you cancel within 24 hours of placing your order and before it is dispatched (Section 1);
• we cancel your order for any reason in Section 2, or because we are unable to deliver it — including Cash on Delivery not being available on your delivery route, the product being out of stock, or our supplier being unable to fulfil it;
• you refuse a parcel at the door because the product is not what you ordered or is visibly damaged (please photograph or record this, and tell us within 48 hours as in Section 5).
• you cancel within 24 hours of placing your order and before it is dispatched (Section 1);
• we cancel your order for any reason in Section 2, or because we are unable to deliver it — including Cash on Delivery not being available on your delivery route, the product being out of stock, or our supplier being unable to fulfil it;
• you refuse a parcel at the door because the product is not what you ordered or is visibly damaged (please photograph or record this, and tell us within 48 hours as in Section 5).
›Kept when:
• you refuse the parcel for any other reason;
• you cannot be reached, or are unavailable, after the courier's delivery attempts — the parcel is then treated as not accepted;
• you cancel after the order has been dispatched, or more than 24 hours after placing it;
• you have accepted delivery. A later return of the products follows Sections 3–5 and does not by itself entitle you to the service charge back, unless we agree it should be refunded because of an error on our part.
• you refuse the parcel for any other reason;
• you cannot be reached, or are unavailable, after the courier's delivery attempts — the parcel is then treated as not accepted;
• you cancel after the order has been dispatched, or more than 24 hours after placing it;
• you have accepted delivery. A later return of the products follows Sections 3–5 and does not by itself entitle you to the service charge back, unless we agree it should be refunded because of an error on our part.
›How and when we refund it: The service charge is refunded by bank transfer or UPI to an account you tell us. If we do not already have your details we will ask for them on WhatsApp, phone or email. We refund it within 3–5 business days of the date we confirm the order cannot be delivered or has been cancelled (or, where we had to ask for your details, of the date you send them). We will email you a refund voucher once it is done. This timeline is for the COD service charge; other refunds follow Sections 2 and 4.
›Because you pay nothing for the products until delivery, cancelling a Cash on Delivery order never leaves you owing us for the goods.
›If a Cash on Delivery parcel is refused or cannot be delivered, we may make Cash on Delivery unavailable for future orders from that mobile number or delivery area (see our Shipping & Delivery Policy, Section 4A).
9. Contact for Refunds
WhatsApp: +91 98109 44391 (fastest response)
Email: info@plushmydrive.com
Hours: Mon–Sat, 10:00 AM – 7:00 PM IST