Terms & Conditions

Last updated: 22 September 2026

Please read these Terms and Conditions carefully before using plushmydrive.com. By placing an order or using our platform, you agree to be bound by these terms.

1. About PlushMyDrive

PlushMyDrive ("we", "our", "us") is an Indian e-commerce platform that sells genuine car protection products including Paint Protection Film (PPF), Sun Films, and Ceramic Coatings. We operate on a custody-first model — products are shipped directly to the customer before installation is arranged.

PlushMyDrive is operated by Motopsy Technologies Private Limited (GSTIN: 09AAQCM2318G1ZB).

2. Eligibility

›You must be at least 18 years of age to place an order.
›You must provide accurate shipping, contact, and payment information.
›Orders are fulfilled only to addresses within India.

3. Products & Pricing

›All product prices are listed in Indian Rupees (INR) and are inclusive of applicable GST.
›Installation charges are quoted separately and are paid directly to the installer.
›We source exclusively from authorised distributors and brand-authorised channels. No grey-market or counterfeit products are sold.
›Products are shipped directly to you by our authorised distributor on our instruction — they do not pass through a PlushMyDrive warehouse, and no intermediary alters, repackages, or substitutes what you ordered.
›PlushMyDrive is an independent retailer of the brands we sell. We are not an appointed dealer, installer, or partner of any brand unless a product page expressly states otherwise.
›Your contract of sale is with PlushMyDrive. Distributors and suppliers are our fulfilment partners, not sellers to you — they do not sell to you directly, and any invoice a distributor raises is a separate business-to-business transaction between them and us.
›Prices may change without prior notice. The price at the time of order placement is the final price.
›Product images are for illustration purposes. Actual product may vary slightly in appearance.

4. Orders & Payments

›Orders are confirmed only upon successful payment.
›We accept payments via credit/debit cards, UPI, net banking, and wallets through our payment gateway (Razorpay).
›In the event of a payment failure, the amount will be refunded to your original payment method within 5–7 business days.
›We reserve the right to cancel any order in cases of pricing errors, stock unavailability, or suspected fraud, with a full refund issued.

5. Custody-First Model

›PlushMyDrive follows a custody-first delivery model. Products are shipped directly to your address before professional installation is arranged.
›You are responsible for inspecting the product upon delivery and reporting any damage or discrepancy within 48 hours via WhatsApp (+91 98109 44391) or email.
›Mandatory unboxing video: Every parcel must be opened on a single, unbroken video recording, started before the seal or tape is cut, clearly showing the shipping label/AWB number, all sides of the unopened box, and the complete unboxing through to the product(s) inside. This is required for every order, whether or not damage is suspected.
›If a parcel shows visible external damage on arrival, point it out to the delivery agent before accepting it wherever possible. In all cases, capture the damaged exterior on the same unboxing video and in photographs immediately.
›Claims of missing items, short quantity, or damaged/tampered contents will only be considered when supported by a valid unboxing video as described above. Photos or videos of an already-opened box, or a recording that begins after the box has been opened, do not establish what was inside the parcel at the time of delivery and will not be accepted as sufficient evidence on their own.
›PlushMyDrive ships all parcels insured for transit, but recovery from our courier partner is only possible with this evidence. Claims made without a valid unboxing video for missing units or packaging-related damage cannot be entertained, except at PlushMyDrive's discretion on a case-by-case basis.
›Installation is arranged separately by PlushMyDrive via applicators. Installation timelines may vary by city.

6. Intellectual Property

All content on this website including logos, product descriptions, images, and text is the property of PlushMyDrive or its licensors. Reproduction or redistribution without written consent is prohibited.

7. Limitation of Liability

›PlushMyDrive shall not be liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this platform.
›Our maximum liability shall be limited to the invoice value of the product(s) in question.
›We are not liable for delays caused by courier partners, natural disasters, or events beyond our control.

8. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.

10. Contact

For questions regarding these terms, contact us at info@plushmydrive.com or WhatsApp +91 98109 44391.

11. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the following Grievance Officer is designated to address complaints regarding your order or this platform:

›Name: Atul Bawa
›Email: grievance@plushmydrive.com
›Complaints are acknowledged within 48 hours and resolved within 1 month of receipt.
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